The ear tends to be lazy, craves the familiar and is shocked by the unexpected; the eye, on the other hand, tends to be impatient, craves the novel and is bored by repetition.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

The weaknesses of many make leader possible.

Anyonewho conducts an argument by appealing to authority is not using his intelligence,just his memory.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Kindwords do not cost much. Yet they accomplish much.

Agrievance is most poignant when almost redressed.

Mandoes not live by words alone, despite the fact that sometimes he has to eatthem.

A moment's insight is sometimes worth a life's experience

If youare leaning over to starboard to balance the boat against the other guy'spropensity to lean too far to port, both of you are about to get wet.

Though patience be a tired mare, yet she will plod.