The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Manners are the hypocrisy of a nation.

Listening,not imitation, may be the sincerest form of flattery.

Optimists and pessimists have one fault in common: they are afraid of the truth.

Wordsare, of course, the most powerful drug used by mankind.

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.

Experience is a hard teacher because SHE gives the test first, the lesson afterwards.

Whenevertwo people meet there are really six people present. There is each man as he seeshimself, each man as the other sees him, and each man as he really is.

Themost important single ingredient in the formula of success is knowing how toget along with people.

Nostrength within, no respect without.

To be spiritual is not to reject reason but to go beyond it.