The mostintense conflicts, if overcome, leave behind a sense of security and calmthat is not easily disturbed. It is just these intense conflicts and theirconflagration which are needed to produce valuable and lasting results.

To be preparedis half the victory.

Thespirit indeed is willing, but the flesh is weak.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

The highest proof of virtue is to possess boundless powerwithout abusing it.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Wherethe tongue slips, it speaks the truth.

A man's ruin lies in his tongue.

Theonly difference between stumbling blocks and stepping stones is the way inwhich we use them.

Most ofour so-called reasoning consists in finding arguments for going on believingas we already do.