Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Some people suffer in silence louder than others

Bytrying often, the monkey learns to jump from the tree.

Everyoneis kneaded out of the same dough but not baked in the same oven.

The function of genius is to furnish cretins with ideas twenty year later.

Kindness it is that bring forth kindness.

The tormentof human frustration, whatever its immediate cause, is the knowledge that theself is in prison, its vital force and ‘mangled mind’ leaking away in lonely,wasteful self-conflict.

If all those who speak would weigh their words, how light air would be!

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

Let us nevernegotiate out of fear. But let us never fear to negotiate.

Adversity introduces a man to himself.