Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

To effectivelycommunicate, we must realize that we are all different in the way we perceivethe world and use this understanding as a guide to our communication withothers.

The problem with communication is the illusion that is has occurred.

Thedifference between the right word and the almost right word is the differencebetween lightning and a lightning bug.

Compromise.Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.

This dualityhas been reflected in classical as well as modern literature as reason versuspassion, or mind versus intuition. The split between the ‘conscious’ mind andthe ‘unconscious.’ There are moments in each of our lives when ourverbal-intellect sugges

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

The laws of life are founded on necessity, its charms on the non-essentials.

Use softwords and hard arguments.

Youdon't have to worry about being bit if the dog doesn't have any teeth.Success has made failures of many men.

Civilization is a movement and not a condition, a voyage and not a harbour.

The loftierthe building the deeper the foundation must be.