Onlywhen you can be extremely pliable and soft can you be extremely hard andstrong.

They mayforget what you said, but they will never forget how you made them feel.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Badplanning on your part does not constitute an emergency on my part.

The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.

Kindness is a language which the deaf can hear and a blind can read.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

It is said that power corrupts, but actually it's moretrue that power attracts the corruptible. The sane are usually attracted byother things than power.

Thespirit indeed is willing, but the flesh is weak.

Bekind, for everyone you meet is fighting a hard battle.

Allthings at first appear difficult.

The cliche that education never ends virtually ensures that it does'nt begin.