Informationis a negotiator's greatest weapon.

Be notdisturbed at being misunderstood; be disturbed at not understanding.

You make a mountain of a mole-hill.

I know you believe you understand what you think I said, but I'm not sure yourealize that what you heard isn't what I meant.

A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't care. Momentum is wht it wants to gather.

There arealways two forces warring against each other within us.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Peaceis not the absence of conflict but the presence of creative alternatives forresponding to conflict alternatives to passive or aggressive responses,alternatives to violence.

This creative man, who in his own selfish affairs is a coward to the backbone, will fight for an idea like a hero.

Talkingcomes by nature, silence by wisdom.

The ability to speak eloquently is not to be confused with having something tosay.

The louder the talked of his honour, the faster we counted our spoons.