If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.
Peaceis not the absence of conflict but the presence of creative alternatives forresponding to conflict alternatives to passive or aggressive responses,alternatives to violence.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
