Our distrust is very expensive.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

A man without a smiling face must not open a shop.

Before youbuild a better mousetrap, make sure you have some mice out there.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Everyone speaks well of his heart, but no one dares to say it of his dead.

Theconventional view serves to protect us from the painful job of thinking.

Never trust the advice of a man in difficulties.

We areall faced with a series of great opportunities brilliantly disguised asimpossible situations.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Knowledge is of two kinds, we know a subject ourselves or we know where we can get information upon it.

You cannot truly listen to anyone and do anything else at the same time.