Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

He who is overcautious will accomplish little.

Friendships begin with liking or gratitude-roots that can be pulled up.

A happy home is one in which each spouse grants the possiblility that the other may be right, though neither believes it.

Quarrelsend, but words once spoken never die.

The problem with communication is the illusion that is has occurred.

Be still when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.

In all superstitions wise men follow fools.

Talkingmuch about oneself may be a way of hiding oneself.

We mustbe part of the general staff at the inception, rather than the ambulancedrivers at the bitter end.

A large ocean liner was headed across the Atlantic fromPortsmouth to New York. As it neared its destination at night, a lookout onthe wing of the bridge reported, ‘Light, bearing on the starboardbow.’‘Is it steady or moving astern?’ the captain called out

We owealmost all our knowledge not to those who have agreed but to those who havediffered.