The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Sayingnothing... sometimes says the most.

If you follow me, I may lead you straight to hell, but ifyou trust me, I will lead you back out again.

Cooperativeconflict builds people up, strengthens their relationships, and gets thingsdone.

Blessed are they who have nothing to say and who cannot be persuaded to say it.

Encouragement after censure is as the sun after a shower.

Conflictlies at the core of innovation.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Itmatters not whether you win or lose; what matters is whether I win or lose.

Consistencyis the hobgoblin of little minds.

Nevermistake silence for agreement.

Failingto plan is planning to fail.