Whendealing with people, remember you are not dealing with creatures of logic,but creatures of emotion.

Now-a-days women don't hire domestic help-they marry it.

Only hethat has traveled the road knows where the holesare deep.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Ifanyone is not willing to accept your point of view, try to see his point of view.

Only put off until tomorrow what you are willing to die having left undone.

Informationis a negotiator's greatest weapon.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

Wecannot always control our thoughts, but we can control our words, andrepetition impresses the subconscious, and we are then master of thesituation.

He who truly knows has no occasion to shout

Consistencyrequires you to be as ignorant today as you were a year ago.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.