Standingin the middle of the road is very dangerous; you get knocked down by thetraffic from both sides.

Don'tconsider your reputation and you may do anything you like.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Few things help an individual more than to placeresponsibility upon him, and to let him know that you trust him.

Nostrength within, no respect without.

All the power that we exercise over others depends on thepower we exercise over ourselves.

I am atpeace with God. My conflict is with man.

Tell meand I'll forget. Show me, and I may not remember. Involve me, and I'llunderstand.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Power does not corrupt men; fools, however, if they getinto a position of power, corrupt power.

Arise, awake and stop not till the goal is reached.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.