Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

The fibers of all things have their tension and are strainedlike the strings of an instrument.

The surest way to remain poor is to be an honest man.

A bad word whispered will echo a hundred miles.

We thought, because we had power, we had wisdom.

Assumptionof cooperative goals leads to viewing the conflict as a common problem to besolved for mutual benefit.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Opportunists take now for an answer.

Philosophy begins in wonder. And, at the end, when philosophic thought has done its best, the wonder remains.

Thereis all the difference in the world between having something to say and havingto say something.