Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

If you are patient in a moment of anger, you will escape a hundred days of sorrow.

It isthe acid test of nonviolence that in a nonviolent conflict there is no rancorleft behind, and in the end the enemies are converted into friends.

He understands badly who listens badly.

To startblindly with a statement is a sign of arrogance and narrow-mindedness, andwill lead to conflict. To start blindly with a question is a sign ofuncertainty and honesty, and will lead to wisdom.

Worry is a circle of inefficient thoughts whirling about a point of fear.

A room without books is a body without soul

Philosophy begins in wonder. And, at the end, when philosophic thought has done its best, the wonder remains.

A language is like living skin itself.

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It seemed rather incongruous that in a society of super sophisticatedcommunication, we often suffer from a shortage of listeners.