Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

We do not err because the truth is difficult to see. We err because this is more comfortable

Peaceis not the absence of conflict but the presence of creative alternatives forresponding to conflict alternatives to passive or aggressive responses,alternatives to violence.

Aclosed mind is like a closed book; just a block of wood.

Acreaking door hangs long on its hinges.

In oneof our concert grand pianos, 243 taut strings exert a pull of 40,000 poundson an iron frame. It is proof that out of great tension may come greatharmony.

Ifyou wish to make a man your enemy, tell him simply, 'You are wrong.' Thismethod works every time.

The property of power is to protect.

If you truly want honesty, don't ask questions you don't really want the answer to.

A pessimist sees only the dark side of the clouds, and mopes; a philosopher sees both sides, and shrugs; an optimist doesn't care. Momentum is wht it wants to gather.

The larger the island of knowledge, the longer the shoreline of wonder.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.