Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.
Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
Thoroughnesscharacterizes all successful men. Genius is the art of taking infinite pains.All great achievement has been characterized by extreme care, infinitepainstaking, even to the minutest detail.
