Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Nobody'sa natural. You work hard to get good and then work to get better. It's hardto stay on top.

The first duty of love is to listen.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

A lie has no leg, but a scandel has wings

Freedom suppressed and again regained bites with keener fangs that freedom never endangered.

You make a mountain of a mole-hill.

You've gotto know when to hold 'em, know when to fold 'em know, when to walk away, knowwhen to run.

Of all the ways to make your fortune the quickest and the best is to make people see clearly how much is your success is in there interest

The great advantage of a hotel is that it's a refuge from home life.

Agrievance is most poignant when almost redressed.

Old men are dangerous; it does not matter to them what is going to happen to the world.