If you truly want honesty, don't ask questions you don't really want the answer to.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Who digs a pit for others will fall in themselves.

Mensucceed when they realize that their failures are the preparation for theirvictories.

Somepeople reach the top of the ladder only to find it is leaning against thewrong wall.

Why don'tyou want to do what you know you should do? The reason you don't is thatyou're in conflict with yourself.

The ruler proclaims the good news himself; he sends the servants out to announce the bad news.

Get someone else to blow your horn and the sound will carry twice as far.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Sometimeswe have the dream but we are not ourselves ready for the dream. We have togrow to meet it.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Duringa negotiation, it would be wise not to take anything personally. If you leavepersonalities out of it, you will be able to see opportunities moreobjectively.