The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

The problem with communication is the illusion that is has occurred.

Silenceis argument carried out by other means.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Where love rules, there is no will to power; and wherepower predominates, there love is lacking. The one is the shadow of theother.

If you would know what nobody knows, read what everybody reads just after one year afterwards.

The strongest is never strong enough to be always, the master, unless he transforms strength into right, and obedience into duty.

Do good to your friend to keep him, and to your enemy to make him your freind.

Supicion of one's own motives is especially necessary for the philanthropist and the executive.

Talkingcomes by nature, silence by wisdom.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

If we shake hands with icy fingures, it is because we have burnt them so horribly before.