He whoangers you, conquers you.

Silenceis the mother of truth.

Informationis a negotiator's greatest weapon.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

The greatest trust between man and man is the trust ofgiving counsel.

Loving without dreaming is like going to Venice without riding in a gondola

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It is less dangerous to treat most men badly than to treat them too well.

Almost all of our relationships begin and most of them continue as forms of mutual exploitation, a mental or physical barter, to be terminated when one or both parties run out of goods.

We willbe known by the tracks we leave behind.

Ignorance is a form of environmental pollution.

Conflictis neither good nor bad. Properly managed, it is absolutely vital.