Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

Symanpathy is a supporting atmosphere, and in it we unfold easily and well

Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.

Whenangry, count to ten before you speak; if very angry a hundred.

We donot have to agree; we do need to understand.

Speak whenyou are angry and you will make the best speech you will ever regret.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

I know you believe you understand what you think I said, but I'm not sure yourealize that what you heard isn't what I meant.

It isthrough cooperation, rather than conflict, that your greatest successes willbe derived.

Science has promised us truth. It has never promised us either peace or happiness.

The art of life is the avoiding of pain.