I am atpeace with God. My conflict is with man.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

The oldbelieve everything, the middle-aged suspect everything, the young knoweverything.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Sometimeswe have the dream but we are not ourselves ready for the dream. We have togrow to meet it.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Silencemay be golden, but can you think of a better way to entertain someone than tolisten to him?

Windowsof opportunity exist for only a brief moment in time, you have to have visionin order to spot them, and take advantage of them.

Thereis no advancement to him who stands trembling because he cannot see the endfrom the beginning.

Themost important thing in communication is to hear what isn't being said.

He whoangers you, conquers you.