Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

The soul would have no rainbow, if the eyes had no tears.

Happiness is the wondrous commodity, the more your give; the more you have.

All the power that we exercise over others depends on thepower we exercise over ourselves.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted into energy,even so our anger controlled can be transmitted into a power that can movethe world.

Inbusiness, you don't get what you deserve, you get what you negotiate.

The hand of liberality is stronger than the arm of power.

Silence is argument carried out by other means.

Myfather said: you must never try to make all the money that's in a deal. Letthe other fellow make some money too, because if you have a reputation foralways making all the money, you won't have many deals.

If you are standing upright, don't worry if your shadow is crooked.

Kindness is never wasted. If it has no effect on the recepient, at least it benefits the bestower.