Ifthere is any great secret of success in life, it lies in the ability to putyourself in the other person’s place and to see things from his point of view as well as your own.

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

Conflictleads to less-than-adequate performance, resentments, and lack of motivation.

A mistake in judgement isn't fatal, but too much anxiety about judgement is.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.

Happiness is the art of making a bouquet of those flowers within reach.

One hallmark of freedom is the sound of laughter.

Reformers are those who educate people to appreciate the things they need.

Laughteris the shortest distance between two people.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

Labour with what zeal we will. Something still remains undone.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.