Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Passionsare generally roused by great conflicts.

Do not despair, not even over the fact that you don't despair.

The most successful man in the life is the man who has the best information.

Conflictcan be seen as a gift of energy, in which neither sideloses and a new dance is created.

I have never been able to conceive how any rational beingcould propose happiness to himself from the exercise of power over others.

Discord gives a relish to concord.

He who asks questions cannot avoid the answers.

Politicians are the same all over. They promise to build a bridge even where there is no river.

Truth is strengthened by observation and delay, falsehood by haste and uncertainity.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

We often pardon those who bore us, we cannot pardon those whom we bore.