Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

A slyrabbit will have three openings to its den.

Gossip is that which no one claims to like-but everybody enjoys.

I'm nota combative person. My long experience has taught me to resolve conflict byraising the issues before I or others burn their boats.

How should the lamb negotiate with the lion.

It'sgood to shut up sometimes.

They may forget what you said, but they will never forget how you made them feel.

Talent alonewon't make you a success. Neither will being in the right place at the righttime, unless you are ready. The most important question is: 'Are you ready?'

The hand of liberty is stronger than arms of power.

Knowledge is of two kinds, we know a subject ourselves or we know where we can get information upon it.

Treat peopleas if they were what they ought to be and you help them to become what theyare capable of being.

... That may appear as the truth to one personwill often appear as untruth to another person. But that need not worry theseeker. Where there is honest effort, it will be realized that what appearedto be different truths are like the countless and apparen