Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Let not thy will roar, when thy power can but whisper.

The hand of liberty is stronger than arms of power.

There arealways two forces warring against each other within us.

Peoplewho are only good with hammers see every problem as a nail.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Each time we read, a seed is sown for the future.

We areall faced with a series of great opportunities brilliantly disguised asimpossible situations.

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Every advantage has its tax

Anempty sack cannot stand up.

Happinessis the only sanction of life; where happiness fails, existence remains a madand lamentable experiment.