Self-trust is the first secret of success.

If speaking is silver, then listening is gold.

Itisn't that they can't see the solution. It's that they can't see the problem.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Conflictis the gadfly of thought. It stirs us to observation and memory. Itinstigates to invention. It shocks us out of sheeplikepassivity, and sets us at noting and contriving.

Thesearch for someone to blame is always successful.

A goodmanager doesn't try to eliminate conflict; he tries to keep it from wastingthe energies of his people. If you're the boss and your people fight youopenly when they think that you are wrong that's healthy.

The flowers of life are but illusions. How many fade away and leave no trace; how few yield any fruit and the fruit itself how rarely does it ripen!

No onecan persuade another to change. Each of us guards a gate of change that canonly be opened from the inside. We cannot open the gate of another, either byargument or emotional appeal.

Talkingjaw-jaw is always better than war-war.

Every child is an artist. The problem is how to remain an artist once he grows up.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.