Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Conflict is neither good nor bad. Properly managed, it is absolutely vital.

Power can be taken, but not given. The process of thetaking is empowerment in itself.

Talentalone won't make you a success. Neither will being in the right place at theright time, unless you are ready. The most important question is: 'Are youready?'

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

It's good to shut up sometimes.

Kindness is a language which the deaf can hear and a blind can read.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Onlywhen all contribute their firewood can they build up a strong fire.