The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Snap judgment has a way of becoming unfastened.

Most of the shadows of this life are caused by our standing in our own sunshine.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

It was impossible to get a conversation going, everybody was talking too much.

Man's life would be wretched and confined if it were to missthe candid intimacy developed by mutual trust and esteem.

None but the productive can be strong; and none but the strong can be free.

Our distrust is very expensive.

Tolerance that accepts merits as the most natural thing in World is the highest applause.

An honest man's word is as good as his bond.

Themost important thing in communication is to hear what isn't being said.

Talkingjaw-jaw is always better than war-war.