The highest pleasure to be got out of freedom, and having nothing to do, is labour

Nevermistake silence for agreement.

Trust is difficult to define, but we know when it's presentand when it's not.

The greatest intelligence is precisely the one that suffers most from its own limitations.

Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

If I giveyou an egg, and you give me an egg, we will each have one egg.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

When the eyes says one thing, and the tounge another, a practised man relise on the language of first.

An individual without information can't takeresponsibility. An individual with information can't help but takeresponsibility.

Another form of wastefulness is expenditure of words beyond the income of ideas.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...