Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.
One ofthe best ways to persuade others is with your ears by listening to them.

A slyrabbit will have three openings to its den.

The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.

Any general statement is like a cheque drawn on a bank. Its value depends on what is there to meet it.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

So longas a man is angry he cannot be in the right.

He that is unkind to his own will not be kind to others.

The king goes as far as he may, not as far as he could.

It is atrick among the dishonest to offer sacrifices that are not needed,or not possible, to avoid making those that are required.

If you arepatient in a moment of anger, you will escape a hundred days of sorrow.

An individual without information can't takeresponsibility. An individual with information can't help but takeresponsibility.

If youare planning on doing business with someone again, don't be too tough in thenegotiations. If you're going to skin a cat, don't keep it as a house cat.