Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

The bad gardener quarrels with his rake.

What isthe shortest word in the English language that contains the letters: abcdef? Answer: feedback. Don't forget that feedback isone of the essential elements of good communication.

Windowsof opportunity exist for only a brief moment in time, you have to have visionin order to spot them, and take advantage of them.

Most people suspended their judgement till somebody else has expressed his own and then they respect it.

Takeadvantage of the ambiguity in the world. Look at something and think aboutwhat else it might be.

Philosophy begins in wonder. And, at the end, when philosophic thought has done its best, the wonder remains.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Each time we read, a seed is sown for the future.

Bekind, for everyone you meet is fighting a hard battle.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Be still when you have nothing to say; when genuine passion moves you, say whatyou've got to say, and say it hot.