Duringthe Depression, or back when we were fighting Hitler, people didn't have timeto sue a company if the coffee was too hot. There were urgent, pressingproblems. If you think you have it tough, read history books.

If I giveyou an egg, and you give me an egg, we will each have one egg.

Thesingle most powerful tool for winning a negotiation is the ability to get upand walk away from the table without a deal.

It iswith our brothers and sisters that we learn to love, share, negotiate, startand end fights, hurt others, and save face. The basis of healthy (orunhealthy) connections in adulthood is cast during childhood.

Speechis human, silence is divine, yet also brutish and dead; therefore we mustlearn both arts.

One of the function of intelligence is to take account of the dangers that come from trusting solely to the intelligence.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Silenceis the ultimate weapon of power.

Whenyou're at the edge of a cliff, sometimes progress is a step backwards.

It'snot hard to make decisions when you know what your values are.

Use softwords and hard arguments.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges