Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Nature arms each man with some faculty which enables himto do easily some feat impossible to any other.

Quarrelsend, but words once spoken never die.

We think too small. Like the frog at the bottom of the well. He thinks the sky is only as big as the top of the well. If he surfaced, he would have an entirely different view.

You must remember that all work is simply to bring out the power of the mind which is already there to wake up the soul.

Humor is the affectionate communication of insight.

Kindwords do not cost much. Yet they accomplish much.

The numberone goal in resolving a conflict is to make sure both sides maintain theirself-esteem.

Thetruth is that our finest moments are most likely to occur when we are feelingdeeply uncomfortable, unhappy, or unfulfilled. For it is only in suchmoments, propelled by our discomfort, that we are likely to step out of ourruts and start searching for di

Everything is funny as long as it is happening to somebody else. -Will Rogers

Don'tclose the barn door after the horse runs away.