It's better to light one candle than to curse the darkness.

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Well done is better than well said.

Thepast is malleable and flexible, changing as our recollection interprets andre-explains what has happened.

The aim of education is not the specialist but the man of vision who can humanise our life by integrating emotional demands with our new knowledge

I haveoften regretted my speech, never my silence.

Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Don't consideryour reputation and you may do anything you like.

Trust exists; only lies are invented.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

In thebusiness world, everyone is always working at legitimate cross purposes,governed by self interest.