Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

Old fools are more foolish than you ones.

Girls .. . were allowed to play in the house . . . and boys were sent outdoors. . .Boys ran around in the yard with toy guns going kksshh-kksshh,fighting wars for made-up reasons and arguing about whowas dead, while girls stayed inside and played with dol

Theloftier the building the deeper the foundation must be.

It is better to suffer wrong than to do it, and happier tobe sometimes cheated than not to trust.

Ultimately, the only power to which man should aspire isthat which he exercises over himself.

Watching small men at work reconciles to the great.

I liketo listen. I have learned a great deal from listening carefully. Most peoplenever listen.

Conflictinvolves incompatible behaviors rather thancompetitive goals.

Prayrer changes things by changing people.

Informationis a negotiator's greatest weapon.

Agrievance is most poignant when almost redressed.