Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Speakwhen you are angry and you will make the best speech you will ever regret.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

Supicion of one's own motives is especially necessary for the philanthropist and the executive.

When one tugs at a single thing in nature, he finds it attached to the rest of the world.

Anounce of mediation is worth a pound of arbitration and a ton of litigation!

Arise, awake and stop not till the goal is reached.

Itmatters not whether you win or lose; what matters is whether I win or lose.

If speakingis silver, then listening is gold.

If you are distressed by anything external, the pain isnot due to the thing itself but to your own estimate of it; and this you havethe power to revoke at any moment.

Listening,not imitation, may be the sincerest form of flattery.

Compromise.Such an adjustment of conflicting interests as gives each adversary thesatisfaction of thinking he has got what he ought not to have, and isdeprived of nothing except what was justly his due.