Keep things informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea
Changemeans movement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.
Insteadof suppressing conflicts, specific channels could be created to make thisconflict explicit, and specific methods could be set up by which the conflictis resolved.
In aconflict, being willing to change allows you to move from a point of view toa viewing point a higher, moreexpansive place, from which you can see both sides.
