It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Talk back to your internal critic. Train yourself to recognize and write downcritical thoughts as they go through your mind. Learn why these thoughts areuntrue and practice talking and writing back to them.

Let us nevernegotiate out of fear. But let us never fear to negotiate.

Sometimesone pays most for the things one gets for nothing.

Snap judgment has a way of becoming unfastened.

Truth is strengthened by observation and delay, falsehood by haste and uncertainity.

It's notthe will to win, but the will to prepare to win that makes the difference.

Power consists in one's capacity to link his will with thepurpose of others, to lead by reason and a gift of cooperation.

A perfect method for adding drama to life is to wait untilthe deadline looms large.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Those who trust us educate us.

No onecan persuade another to change. Each of us guards a gate of change that canonly be opened from the inside. We cannot open the gate of another, either byargument or emotional appeal.