If youcould kick the person in the pants responsible for most of your trouble, youwouldn't sit for a month.

Silence is argument carried out by other means.

Ninety-ninepercent of all problems in communications start with misunderstandings whichdevelop as a result of differing viewpoints and conditioning.

Keepthings informal. Talking is the natural way to do business. Writing is greatfor keeping records and putting down details, but talk generates ideas. Greatthings come from our luncheon meetings which consist of a sandwich, a cup ofsoup, and a good idea

Without trust, words become the hollow sound of a woodengong. With trust, words become life itself.

Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Thereis no such thing as absolute value in this world. You can only estimate whata thing is worth to 'you.'

Twobirds disputed about a kernel, when a third swooped down and carried it off.

A manshould never be ashamed to own he has been in the wrong, which is but saying,in other words, that he is wiser today than he was yesterday.

You can not do a kindness too soon, for you never know how soon it will be too late.

People whoare too concerned with how well they are doing will be less successful andfeel less competent than those who focus on the task itself... Somepsychologists call it a conflict between egoorientation, or between extrinsicand intrinsic motivation...

Agrievance is most poignant when almost redressed.