Thecorrect strategy for Americans negotiating with Japanese or other foreignclients is a Japanese strategy:ask questions. When you think you understand, ask more questions. Carefullyfeel for pressure points.If an impasse is reached, don't pressure. Sugges

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

He who truly knows has no occasion to shout

Listening,not imitation, may be the sincerest form of flattery.

A bad word whispered will echo a hundred miles.

We cannot always control our thoughts, but we can control our words, and repetitionimpresses the subconscious, and we are then master of the situation.

It is easier to discover deficiencies in indivuduals, states and providence than to see their real import and value.

Kindness is never wasted. If it has no effect on the recepient, at least it benefits the bestower.

When you choose the lesses of two evils always remember there is still an evil.

If at first you do succeed, try, try not to be a bore

Comedy is an escape, not from the truth but from despair; a narrow escape into faith.

As soon as you trust yourself, you will know how to live.