Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

Sweet is pleasure after pain

A good listeneris not only popular everywhere, but after a while he gets to know something.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

The leaders who work most effectively, it seems to me,never say ‘I.’ And that's not because they have trainedthemselves not to say ‘I.’ They don't think ‘I.’ Theythink ‘we’; they think ‘team.’ They understand theirjob to be to make the team function. They

Few things are harder to pus up with than the annoyance of a good example.

You gotto be very careful if you don't know where you're going, because you mightnot get there.

The roots of education are bitter, but the fruit is sweet.

A successful man is one who can lay a firm foundation with the brick that others throw at him.

The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get.

Well-managed,cooperative conflict contributes to the productivity and innovativeness oforganizations and the competence and well-being of people.

As a final incentive before giving up a