Resolvingconflict is

Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences.

Jan, 21 2012 106 chars (1 sms) 1182 views Quotes

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To be preparedis half the victory.

People who do not believe in miracles are not realist.

Whenconflict becomes a win-lose contest in our minds, we immediately try to win.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Silenceis the ultimate weapon of power.

Itis all right if you talk to yourself. It is all right if you answer yourself.But when you start disagreeing with the answers, you've got a problem.

If absolute power corrupts absolutely, does absolutepowerlessness make you pure?

Angels fly, because they take themselves lightly.

Be yourself and speak your mind today, though it contradicts all you have said before.

Theeasiest, the most tempting, and the least creative response to conflictwithin an organization is to pretend it does notexist.

The difficultpart in an argument is not to defend one's opinion, but rather to know it.

Onelearns by doing the thing; for though you think you know it, you have nocertainty until you try.

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