Wheneveryou're in conflict with someone, there is one factor that can make thedifference between damaging your relationship and deepening it. That factoris attitude.
Whateverfailures I have known, whatever errors I have committed, whatever follies Ihave witnessed in private and public life have been the consequence of actionwithout thought.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
