Intelligence is not to make no mistakes, but quickly to see how to make them good.

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Learning, the destroyer of arrogance, begets arrogance in fools, even as light that illumines the eye, makes owls blind.

A gem is not polished without rubbing, nor is a man perfected without trials.

I have learned through bitter experience the one supremelesson to conserve my anger, and as heat conserved is transmitted intoenergy, even so our anger controlled can be transmitted into a power that canmove the world.

Ittakes time to save time.

Thefirst principle of contract negotiation is don'tremind them of what you did in the past; tell them what you're going to do inthe future.

Optimists and pessimists have one fault in common: they are afraid of the truth.

Compromiseis never anything but an ignoble truce between the duty of a man and theterror of a coward.

Byblending the breath of the sun and the shade, true harmony comes into theworld.

Zeal is fit only for wise men but is found mostly infools.