Tact is the ability to make a person see the lightning without letting him feel the bolt.

Nature hasgiven men one tongue and two ears, that we may hear twice as much as wespeak.

Conflictinvolves incompatible behaviors rather than competitive goals.

Evil communication corrupt good manners.

Our patience will achieve more than our force.

He who asks questions cannot avoid the answers.

You see what power is holding someone else's fear in your handand showing it to them!

Lower your voice and strengthen your argument.

Livingwith integrity means: not settling for less than what you know you deserve inyour relationships. Asking for what you want and need from others. Speakingyour truth, even though it might create conflict or tension. Behaving in waysthat are in harmony

If you ain'tnever pick up the sword, you ain't never have to worry about fallin' on it.

One of the lessons of history is that nothing is often a good thing to do and alwaysa clever thing to say.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.