The problem with communication is the illusion that is has occurred.

The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Sometimesyou have to be silent to be heard.

Words should be scattered like seeds, no matter how small the seed may be, its it has one found favourable ground, it unfolds its strength.

Those who trust us educate us.

Far better to think historically, to remember the lessonsof the past. Thus, far better to conceive of power as consisting in part ofthe knowledge of when not to use all the power you have. Far better to be onewho knows that if you reserve the power not to

Labour with what zeal we will. Something still remains undone.

Youcan't shake hands with a clenched fist.

Theharder the conflict, the more glorious the triumph.

People say law but they mean wealth.

If twopeople on the same job agree all the time, then one is useless. If theydisagree all the time, then both are useless.

The basic building block of good communications is the feeling that every humanbeing is unique and of value.