You'rein a much better position to talk with people when they approach you thanwhen you approach them.

This dualityhas been reflected in classical as well as modern literature as reason versuspassion, or mind versus intuition. The split between the ‘conscious’ mind andthe ‘unconscious.’ There are moments in each of our lives when ourverbal-intellect sugges

It ishard to change our point of view in a conflict. Most often, it is because weare not nearly as interested in resolving the conflict and possibly creatinga new ‘pearl’ as we are in being right.

Thebasic building block of good communications is the feeling that every humanbeing is unique and of value.

The ruler proclaims the good news himself; he sends the servants out to announce the bad news.

A goodlistener is not someone with nothing to say. A good listener is a good talkerwith a sore throat.

The mostdramatic conflicts are perhaps, those that take place not between men butbetween a man and himself where the arena of conflict is a solitary mind.

Hear me,my chiefs! I am tired. My heart is sick and sad. From where the sun nowstands, I will fight no more forever.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

It is better to suffer wrong than to do it, and happier tobe sometimes cheated than not to trust.

Liberty and democracy becomes unholy when their hands are dyed red with innocent blood.

The deeper the waters are, the more still they run.