Show me a man who cannot bother to do little things andI'll show you a man who cannot be trusted to do big things.

Listeningwell is as powerful a means of communication and influence as to talk well.

Non-cooperationis a measure of discipline and sacrifice, and it demands respect for theopposite views.

Evil communication corrupt good manners.

Each time we read, a seed is sown for the future.

One whodoes not look ahead remains behind.

Embracingconflict can become a joy when we know that irritation and frustration canlead to growth and fascination.

Politeness is to human nature what warmth is to wax.

Informationis a negotiator's greatest weapon.

Kindness it is that bring forth kindness.

Life is progress from want to want, not from enjoyment to enjoyment.

The exercise of power is determined by thousands ofinteractions between the world of the powerful and that of the powerless, allthe more so because these worlds are never divided by a sharp line: everyonehas a small part of himself in both.