Neverforget the power of silence, that massively disconcerting pause which goes onand on and may at last induce an opponent to babble and backtrack nervously.
Resolvingconflict is rarely about who is right. It is about acknowledgment andappreciation of differences. One ofthe best ways to persuade others is with your ears by listening to them.
Takecare, don't fight, and remember: if you do not choose to lead, you willforever be led by others. Find what scares you, and do it. And you can make adifference, if you choose to do so.
