Usenon-verbal communication to SOFTEN the hard-line position of others: S =Smile, O = Open, Posture, F = Forward Lean, T = Touch, E = Eye Contact, N =Nod.

You andyour spouse should consider the arguments you have, not as calamities in thehistory of your child’sdevelopment, but as opportunities for learning. Take the opportunity to teachyour children the art ofand value in negotiation, and to demonstrate you

Flatteryis the infantry of negotiation.

In art, as in love, instinct is enogh.

Instinct is the nose of the mind.

The ruler proclaims the good news himself; he sends the servants out to announce the bad news.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

I hold it to be a proof of great prudence for men toabstain from threats and insulting words toward an enemy, for neither ...diminishes the strength of the enemy; but the one makes him more cautious,and the other increases his hatred of you and makes him

Adversity introduces a man to himself.

We donot have to agree; we do need to understand.

Human beings are not perfectible. They are improvable.

If you follow me, I may lead you straight to hell, but ifyou trust me, I will lead you back out again.