The easiest,the most tempting, and the least creative response to conflict within anorganization is to pretend it does not exist.

Change meansmovement. Movement means friction. Only in the frictionless vacuum of anonexistent abstract world can movement or change occur without that abrasivefriction of conflict.

If you can find a path with no obstacles, it probably doesn't leads anywhere.

Thegreatest glory in living lies not in never falling,but in rising every time we fall.

The pessimistsees difficulty in every opportunity. The optimist sees opportunity in everydifficulty.

The greatest virtue of man is perhaps curiosity.

Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

A woman can say more in a sigh than a man can say in a sermon.

Knowingthat everything's futile but still fighting, still raging against the dying ofthe light that's what motivates me all the time ... If you hold that sense offutility in your head for too long, it can begin to eat into you. You canstill be aware of it

Prepareby knowing your walk away [conditions] and by building the number ofvariables you can work with during the negotiation... you need to have a walkaway... a combination of price, terms, and deliverables that represents theleast you will accept. Witho

Talkingjaw-jaw is always better than war-war.

Love is the noblest frailty of the of the mind