Effectivecommunication is 20 percent what you know and 80 percent how you feel aboutwhat you know.

None but the productive can be strong; and none but the strong can be free.

Thenumber one goal in resolving a conflict is to make sure both sides maintaintheir self-esteem.

Almost all four faults are more pardonable than the methods we think up to hide them

Therecan be no doubt that the average man blames much more than he praises. Hisinstinct is to blame. If he is satisfied he says nothing; if he is not, hemost illogically kicks up a row.

In Prayer it is better to have a Heart without Words than words without a Heart.

This dualityhas been reflected in classical as well as modern literature as reason versuspassion, or mind versus intuition. The split between the ‘conscious’ mind andthe ‘unconscious.’ There are moments in each of our lives when ourverbal-intellect sugges

Within-groupconflict is always personal and emotional even if it begins with impersonalissues.

... That may appear as the truth to one personwill often appear as untruth to another person. But that need not worry theseeker. Where there is honest effort, it will be realized that what appearedto be different truths are like the countless and apparen

Kindwords do not cost much. Yet they accomplish much.

Experience keeps a dear school, but tools will learn in no other.

A man of courage is also full of faith.